FAQ

1. What is Grand Emporium?
Grand Emporium is an online marketplace offering a wide range of products — from daily essentials to unique finds — all in one place.

2. Where are you located?
We are an online store and operate globally. Our warehouses and suppliers are based in multiple locations to ensure fast and reliable delivery.

3. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping costs and times may vary depending on your location.

4. How long will my order take to arrive?
Delivery usually takes 8 –16 business days depending on your location and the product ordered. Some items may arrive sooner.

5. How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to track your package in real time.

6. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options available during checkout.

7. Can I return or exchange an item?
Yes, we have a 45-day return policy. Items must be unused and in original packaging. Please contact our support team to initiate a return.

8. What if my order arrives damaged or incorrect?
If your order is damaged or incorrect, contact us immediately with photos, and we’ll arrange a replacement or refund.

9. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter or follow us on social media to get the latest deals, discounts, and exclusive offers.

10. Are all your products in stock?
Most items listed are in stock. If a product is temporarily out of stock, it will be clearly mentioned on the product page.